Royal District Nursing Service (RDNS) is committed to providing you with professional nursing and tailored healthcare in a supportive environment. We offer a comprehensive service infrastructure that includes home visits, use of wireless technology, a convenient network of local centres.

Our Customer Service Commitment sets out the pledge we make to you, our customer, in our continuing effort to improve.

Our Vision

To be the provider of choice for home and community nursing and healthcare services.

Principles

Our wish to continually meet your expectations, RDNS wants you to have confidence in our service and staff and a basic understanding of how we operate. We also want you to be aware that there may be circumstances that can have an impact on your care or your overall expectations.

RDNS operates in a very competitive business environment that requires a commercial approach to our operations. At the same time, we place great importance on the following principles:

Customer Focus

We are committed to your needs and make our decisions based on your best interests.

Compassion

We are helpful, kind and understanding to all we care for.

Dignity

We bring a sense of pride and courteousness to our work, knowing that what we do is worthy and makes a difference.

Respect

We treat you with consideration, gentleness and care and remain mindful not to cause harm or offence.

Integrity

We undertake our work honestly and seek to be moral and upright in all that we do.

Honesty

In all of our dealings, we are fair and just, truthful and sincere.

Innovation

We are open to new ideas and practices to enhance and improve the way we do things.

Our Service Standards

When dealing with us:

• You can expect us to be welcoming, courteous, fair and respectful;
• We will be helpful and responsive, keep you informed and communicate clearly with you at all times;
• We will respond to your request for service within a mutually acceptable timeframe;
• We will let you know what we can provide, who to contact and how to get in touch;
• We will consistently provide good quality information and the highest level of care that is suited to your individual needs; and
• In return, we ask you to help us achieve our standards by being courteous and respectful towards us and help us to help you by providing the information we need.