Principles

• Customer focus
  We are committed to the needs of our customers and will do our work and make our decisions based on their best interests.
• Compassion
  We will be helpful, kind and understanding to all we care for.
• Dignity
  We bring a sense of pride and courteousness to our work, knowing that what we do is worthy and makes a difference.
• Respect
  We treat all people with consideration, gentleness and care and remain mindful not to cause harm or offence.
• Integrity
  We undertake our work honestly and seek to be moral and upright in all that we do.
• Honesty
  In all of our dealings, we are fair and just, truthful and sincere.
• Innovation
  We are open to new ideas and practices and will make changes to improve the way we do things.

Our Service Standards

• You can expect us to be welcoming, courteous, fair and respectful.
• We will always be helpful and responsive, keep you informed and communicate clearly with you at all times.  
• We will respond to your request for service within a mutually acceptable timeframe.
• We will let you know what we can provide, who to contact and how to get in touch.  
• We will constantly provide good quality information and the highest level of care that is suited to your individual needs. 

In return, we ask you to help us achieve our standards by being courteous and respectful towards us and help us to help you by providing the information we need.